Return and refund policy

BROKEN ITEMS

We understand that occasionally items may be damaged during transit.

If you receive a damaged item, please follow these steps:
1. Take a clear video documenting the damage.
2. Email the video to info@goldenagebartending.com as soon as possible.
3. We'll promptly arrange a refund or replacement.

Important: Inspect all packages before accepting and opening them. If you notice external damage:
1. Take photos of the damaged packaging.
2. Open the package and inspect your order thoroughly.
3. Document any internal damage with additional photos.
4. Send all evidence to us – this helps us recover costs and improve our shipping process.

RETURNS

Your satisfaction is our priority. If you're not completely happy with your purchase, you may request a return within 7 days of the delivery date. Please note:

• Items must be unused and in their original packaging.
• To initiate a return, email info@goldenagebartending.com with your order number and reason for return.
• Provide a clear explanation (e.g., "Product doesn't match website description" or "Item doesn't function as advertised"). Your feedback helps us improve our product offerings.

Shipping costs for returns vary depending on the situation. Rest assured, if the issue is on our end, we'll cover all associated costs.

We're committed to resolving any issues and ensuring your complete satisfaction with our products and service.